Reference

What You Agree to When You Use r66

These terms set out the rules that apply to your r66 account — how you open it, how you use it, and what we both expect from each other.

Account holder responsibilitybKash, Nagad, Rocket deposits coveredBangladesh-region eligibility appliesOne account per personSubject to applicable local law
r66 What You Agree to When You Use r66
ACCOUNT SECURITY RULES

How We Protect and Manage Your Account

Your account security starts with the details you register — a valid email, a verified mobile number, and a wallet linked to bKash, Nagad, or Rocket in your name. We use that information to authenticate you and to confirm that withdrawals go back to the same source they came from. We do not store your wallet PIN or mobile banking credentials; those stay entirely within your wallet provider's system. If you suspect unauthorised access to your r66 account, contact us immediately through live chat so we can lock the account while we investigate.

Wallet Verification

We confirm that the bKash, Nagad, or Rocket wallet you withdraw to matches the one used for your original deposit — this protects your funds.

Account Data Retention

We keep your account records for as long as your account is open and for the regulatory retention period after it closes.

Detail Change Requests

To update your registered email or mobile number, contact support from your current registered email address for identity confirmation.

Unauthorised Access

Contact live chat immediately if you think someone else has accessed your account — we can suspend it while we review the activity.

TERMS CONTACT PATHS

Reach Us About Your Terms Query

If something in these terms is unclear, or if you need to raise a concern about how they apply to your account, our support team handles account and terms queries directly. You can reach us through live chat inside your account, by email, or through the help centre — whichever suits your situation.

Live Chat Open your account dashboard and start a chat session. Our team handles terms and account queries during operational hours.
Email Support Send your query to our support address from the email registered to your r66 account so we can verify it quickly.
Help Centre The help centre covers common terms questions — account eligibility, wallet rules, and what happens if your region changes status.

Common Questions About These Terms

These are the questions we see most often about how our terms apply to accounts in Bangladesh and other eligible regions.

Yes. These terms apply to all account activity including every deposit and withdrawal you make via bKash, Nagad, or Rocket. Your wallet transaction records form part of your account history.

We will notify you of any material change through your account before it takes effect. Continued use of your account after the update date means you accept the revised terms.

Eligibility depends on your local law and the regions we currently serve. If access becomes restricted in your area, we will notify you and handle your account balance in line with our closure policy.

Send a request from your registered email address to our support team. We will confirm what account data we hold and the format we can provide it in.

Contact us through live chat immediately. We can suspend your account while we review the activity log, and we will walk you through the steps to secure it.

We retain account records for the period required by applicable regulations after an account closes. You can ask our support team for details specific to your account situation.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.